Information We Collect

1.1 — Information You Provide Directly

We collect information you voluntarily provide when you contact us or engage our services, including:

• Full name and contact details (email address, phone number, company name)
• Project requirements, briefs, files, and other materials you share with us
• Account credentials, API keys, or access details you provide for a project (e.g. hosting, domain, or third-party services)
• Billing and payment information (processed securely via third-party payment processors)
• Messages or enquiries submitted through our contact form or customer support channels
• Feedback, testimonials, or reviews you submit regarding our services

1.2 — Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and usage data
• Clickstream data and interaction patterns

1.3 — Information from Third Parties

We may receive information about you from third-party sources such as payment processors, hosting or domain providers, analytics tools, and any third-party software you ask us to integrate with your website or application. This information is used in accordance with this Privacy Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes for our services
• To scope, build, deliver, and maintain the websites, applications, or software you have engaged us for
• To set up e-commerce features such as merchant accounts, payment gateways, and SSL encryption on your behalf
• To process payments and manage billing for our services
• To communicate with you about project status, updates, or support
• To send promotional emails or offers, where you have opted in
• To improve our website, services, and internal processes
• To detect, prevent, and investigate fraudulent or unauthorized activity
• To comply with legal obligations and enforce our Terms & Conditions

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to deliver the project or service you have engaged us for
• Legitimate interests: Improving our services, preventing fraud, and maintaining business records
• Legal obligation: Complying with applicable laws and regulations
• Consent: Sending marketing communications where you have opted in

Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Tracking Technologies

4.1 — What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, understand how visitors use our site, and deliver a smoother browsing experience.

4.2 — Types of Cookies We Use

• Essential cookies: Required for the website to function correctly (e.g. contact forms, navigation)
• Analytics cookies: Help us understand visitor behaviour and improve our site and services
• Marketing cookies: Used to deliver relevant content and measure campaign performance
• Preference cookies: Remember your settings and choices for a better browsing experience

4.3 — Managing Cookies

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our site without changing your settings, you consent to our use of cookies.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:

• Service providers: Hosting providers, payment processors, and IT tools that help us deliver your project
• Third-party integrations: Any third-party software or platform you have asked us to integrate with your website or application
• Legal compliance: When required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business
• With your consent: In any other circumstances where you have given explicit permission

All third parties we work with are expected to handle your data responsibly and in accordance with applicable privacy laws.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Project files, credentials, and related communications are retained for the duration of the engagement and for a reasonable period afterward for support purposes
• Billing and transaction records are retained for 5 years for accounting and legal compliance
• Marketing data is retained until you unsubscribe or withdraw consent
• General enquiry and support communications are retained for 2 years from the date of the interaction

When your data is no longer required, it will be securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmitted over our website and the e-commerce platforms we build
• Secure handling of payment information via PCI-compliant, third-party payment processors
• Access controls limiting who within our team can view your project data and credentials
• Regular review of our internal security practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Our business operates from Pakistan. If you are accessing our website or engaging our services from another country, please be aware that your information may be transferred to, stored, and processed in a country with different data protection laws than your own.

Where we transfer personal data internationally, we take reasonable steps to ensure your data is protected in a manner consistent with this Privacy Policy.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data, subject to legal or contractual obligations
• Right to restriction: Request that we limit how we use your data
• Right to portability: Request a copy of your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete such information promptly.

If you believe we may have inadvertently collected information from a minor, please contact us immediately.

Third-Party Links

Our website, and the platforms we build for our clients, may contain links to third-party websites, plugins, or services. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every site you visit.

Marketing Communications

If you have opted in to receive marketing communications, we may send you emails, newsletters, or updates about our services. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your project, account, or our services.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy to our website, with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.